Northpoint Hino Service

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Peace of mind

It’s important to keep your Hino truck all Hino for optimum reliability and performance.
So when your Hino truck is serviced by Northpoint Hino together with your Maintenance Agreement, you can be a assured that only Hino genuine parts and accessories will be fitted by our fully trained factory technicians.

Why Use Genuine Hino Service?

As a genuine Hino service centre, Northpoint Hino provide approved service personnel who are specifically trained to work on and understand Hino products, making them the ideal place for all warranty work and regular services.

Your Service Advantage

Fully trained dealer service technicians gives you the Advantage.

No one knows your Hino better than our highly trained Hino service technicians who go through a comprehensive induction program and are mentored by highly skilled trainers and industry professionals. Only they can provide the expert service and care your valuable investment deserves at over 60 Hino dealerships and service centre locations around the country.

With the availability of capped price service, service agreements, a 5 years extended warranty and Hino Roadside Assist as part of the wider Hino Advantage suite of business-building services, you can rest assured knowing your Hino is operating to its optimum capability.

Capped Price Service

You can now control your operating costs and budget ahead with Capped Price Service*, exclusive to Hino.

You’ll have access to a nationwide network of service centres, all supported by factory-trained technicians equipped with advanced Hino diagnostic tools, developed specifically for Hino vehicles.

Plus our Hino Genuine Parts all come with 3 Years Unlimited Kilometre Parts Warranty^ when fitted by an authorised dealership.

It’s the smarter way to run your business and you’ll only find this at Northpointl Hino Service Centre.

Capped Price Service Calculator

You can now control your operating costs and budget ahead with Capped Price Service, exclusive to Hino.

Check Your Model Here

 

Extended Vehicle Warranty

Your livelihood is worth protecting

When you buy a new Hino truck, you do so to secure your livelihood. Consequently, you’ve come to depend on it to perform at its optimum to get your work done. Day in, day out, year after year and with as little downtime as possible. 

We understand this only too well. That’s why we at Hino Australia offer our new Hino vehicle owners a 5 Year Extended Warranty with 5 year Roadside Assist when you purchase your vehicle.

It's for your peace of mind

By taking advantage of our 5 Year Extended Warranty you'll not only have peace of mind but also the security of knowing your vehicle will be repaired using Genuine Hino Parts fitted by factory trained technicians.

In addition, your Hino Extended Warranty is fully transferable to the new owner, adding value to its resale.

It simply makes good business sense, and for a minimal outlay, protects your business should the unexpected happen.
 

 EXTENDED WARRANTY BROCHURE > 


Hino Roadside Assist 

When you take delivery of your new Hino truck, you will automatically receive our Hino Roadside Assist package. This simply means Hino covers you whilst you’re out on the road for the same time as your Hino warranty period. It's a free service designed to give you total peace of mind should the unexpected happen. It's provided to all new Hino truck owners no matter if you’re an owner driver or a fleet operator in any transport and logistics industry in which you earn your livelihood.

Roadside Assist Extra

You can extend your Roadside Assist by 1 to 2 years with the Roadside Assist Extra Package.

Hino Roadside Assist Extra cover can be paid annually or to receive a $50 discount, purchase 2 years.

ROADSIDE ASSISTANCE 24/7

1800 MYHINO
1 8 0 0 6 9 4 4 6 6

ROADSIDE ASSIST BROCHURE > 

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Roadside Assist - Key features

Mechanical breakdown

Should the truck experience a mechanical breakdown, the Roadside Assist operator will arrange for an emergency roadside service person to come and help get it back on the road again.

Tyre & wheel changing

Hino Roadside Assist will help the driver change a damaged tyre or wheel using the truck’s own original equipment, however, if the spare tyre or wheel combination is not suitable, a tyre service specialist may be required. Any materials and labour charges they incur must be paid for at the time of the service. Should this not be possible, the truck will be towed to where it can be rectified and the credit card number provided to Hino Roadside Assist will be charged for any costs above the covered entitlements.

Flat battery

The roadside service person will firstly attempt a battery boost to start the truck, however, should they find that the battery is faulty and is still under warranty, they will arrange for a replacement to be delivered and installed. But if the faulty battery is beyond its warranty period, a replacement one may be supplied and installed and must be paid for at the time of service.

Out of fuel

Hino Roadside Assist will endeavour to provide diesel fuel to enable a truck to be driven to the nearest diesel supply facility - the immediate supply of fuel may be charged to the driver. If it is not possible or practical to provide diesel fuel, the truck will be towed to the nearest facility.
(Refer: Conditions of Supply - Towing & recovery)

Glass repair

In the event of glass damage, Hino Roadside Assist provides an emergency service or replacement under Hino’s warranty provisions. Should additional labour and parts be provided that are not covered by the Hino warranty, then such costs are to be paid for at the time of service.

Lockout or lost keys

If the keys have been lost or locked in the truck, the Roadside Assist service person will attempt to open the truck. However, the driver may be asked to sign an indemnity releasing the service person from any liability should damage be caused by this forced entry. Or if possible, Hino
Roadside Assist will arrange for a locksmith to attend at the driver's expense. The driver will be responsible for any costs over $50 (inclusive of GST) for such instances.

Hydraulic hose repair services

In the event of a hydraulic hose failure or malfunction, Hino Roadside Assist will arrange for a hydraulic service person to rectify or replace any hoses or parts covered by the Hino warranty. However, should any part or labour not be covered under the Hino warranty, then any costs incurred must be paid for at the time of service.

Message relay

In the event of a breakdown Hino Roadside Assist will relay any messages from the driver to family members, friends or business associates so as to notify them of any possible delays.

Interpreter service

An interpreter will be brought on line should the driver need assistance in communicating their details to Hino Roadside Assist.

Towing & recovery

Should Hino Roadside Assist be unable to get the truck mobile, towing will be arranged. (Refer: Conditions of Supply - Towing & recovery)

1. In the metropolitan area, the truck will be towed to the nearest Authorised Hino Dealer. Should the breakdown occur out of normal business hours, the truck will be stored and delivered to the nearest Authorised Hino Dealer as soon as it is practicable.

2. Caravans and/or any form of registered trailer that is in tow at the time of the service callout, will be transported at the driver’s expense to the same destination as the towed truck.

3. Alternatively, the driver may elect to have the truck towed to an alternate destination. However, the driver must agree to accept any additional towing costs incurred, over and above the Hino Roadside Assist towing allowance.

Accident co-ordination

Hino Roadside Assist with the assistance of the driver will proceed in the management of the incident. This could include advising the driver of their obligations at the scene of the accident, connecting the driver to an appropriate service provider, 000 emergency services, or a vehicle recovery operator. Hino Roadside Assist will remain on the line to ensure appropriate services are being provided.

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Service Agreements

Optimise the life of your Hino whilst minimising your operating costs

Hino Service Agreements enable you to budget for one low monthly service fee over the life of your agreement. Now you can budget ahead, pay less for your service and get more out of your business.

All work is carried out by highly trained Hino service technicians, using only Hino genuine parts, filters and lubricants.

We know that no two customers, contracts or operating needs are the same, so we’ve designed two broad levels of servicing care for Hino Service Agreements – Classic Care and Premium Care. The service and price can be customised even further based on your particular circumstances.

 

SERVICE AGREEMENT BROCHURE > 

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Service advantages that will benefit your business

Classic Care

Premium Care

All scheduled log book services All scheduled log book services
Use of only Hino Genuine Parts Repairs due to fair wear and tear
Hino fully trained factory technicians Use of only Hino Genuine Parts.
Hino diagnostic equipment Hino fully trained factory technicians
  Hino diagnostic equipment
COVERS: COVERS:
Genuine filters and lubricants Genuine filters and lubricants
Report fault codes Report fault codes
Valve clearance adjustments Valve clearance adjustments
Wheel bearing re-pack Wheel bearing re-pack
Lubricating all joints Lubricating all joints
All consumables and environmental All consumables and environmental
  ALSO INCLUDES
  Fan belts and coolant hoses
  Engine components
  Transmission components
  Brake components
  Suspension components
  Electrical components

Top Ten Business Benefits

When you add up the benefits, there’s no question a Hino Service Agreement gives your business a clear advantage.

  1. Low flat costs over the long run. 
    Know what you’re up for and when. Simple, convenient, smart. A regular pre-agreed monthly payment improves business stability, confidence and planning.
     
  2. Professional high performance servicing.
    Our Hino technicians use only the best diagnostic equipment, genuine parts and the latest manuals. Enjoy nationwide support from our dealer network.
     
  3. Greater peace of mind.
    All servicing and maintenance work has the full support and backing of Hino Motor Sales Australia. Your Agreement supports your National Heavy Vehicle Accreditation.
     
  4. Reduced overheads, increased uptime.
    Better servicing increases your chances of reducing unforeseen overheads over the long run while increasing productive time spent on the road.
     
  5. Lower fuel costs, increased revenue
    When all your engine and moving parts are ticking over like clockwork, you cut down on fuel costs and improve revenue with every load you carry.
     
  6. Less to repair and maintain.
    Regular fixed monthly payments not only help reduce business costs, they can lower the total dollar figure invested over the truck’s lifetime in repairs and maintenance.
     
  7. Less management time wasted.
    When all your servicing is signed, sealed and in place years ahead, you can forget chasing up poor service work and problems, and spend your managerial time far more productively.
     
  8. More confidence and certainty.
    Knowing your monthly service costs in advance and having a full written report on the current health of your truck or fleet means you can get on with business.
     
  9. High residual value.
    A Hino Service Agreement also makes sense when it comes time to sell. Backed by a comprehensive maintenance history, you can expect top dollar in return for the top servicing standards maintained.
     
  10. Customised to your needs.
    Because every business is different, so too is every Hino Service Agreement. Yours will be designed, quoted, and priced to meet your precise business needs.

 

 

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Terms

*Service offer applies to all Euro 5 models and available only at participating Hino dealerships. These rates are capped until 31 December 2018. On or before 31 December each year, Hino Australia will publish on www.hino.com.au the maximum price for a specified Scheduled Service that will be applicable from, and remain capped for, the following calendar year only. For details on pricing, items not included in the Service Price and for full terms and conditions click here.

^ The 3 year / unlimited kilometre warranty applies to defects in workmanship and materials only, and does not cover fair wear or tear of the part / accessory. The 1 year / 100,000 kilometre warranty applies to defects in materials only, and does not cover defects in workmanship or fair wear or tear of the part / accessory. If the genuine Hino part or accessory is modified in any way, any Hino warranty that may have been applicable to that genuine Hino part or accessory, including but not limited to the 3 year / unlimited kilometre warranty and the 1 year / 100,000 kilometre warranty is voided.

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