It’s important to keep your Hino truck all Hino for optimum reliability and performance.
So when your Hino truck is serviced by Northpoint Hino together with your Maintenance Agreement, you can be a assured that only Hino genuine parts and accessories will be fitted by our fully trained factory technicians.
As a genuine Hino service centre, Northpoint Hino provide approved service personnel who are specifically trained to work on and understand Hino products, making them the ideal place for all warranty work and regular services.
No one knows your Hino better than our highly trained Hino service technicians who go through a comprehensive induction program and are mentored by highly skilled trainers and industry professionals. Only they can provide the expert service and care your valuable investment deserves at over 60 Hino dealerships and service centre locations around the country.
You can now control your operating costs and budget ahead with Capped Price Service*, exclusive to Hino.
You’ll have access to a nationwide network of service centres, all supported by factory-trained technicians equipped with advanced Hino diagnostic tools, developed specifically for Hino vehicles.
Plus our Hino Genuine Parts all come with 3 Years Unlimited Kilometre Parts Warranty^ when fitted by an authorised dealership.
It’s the smarter way to run your business and you’ll only find this at Northpointl Hino Service Centre.
You can now control your operating costs and budget ahead with Capped Price Service, exclusive to Hino.
When you buy a new Hino truck, you do so to secure your livelihood. Consequently, you’ve come to depend on it to perform at its optimum to get your work done. Day in, day out, year after year and with as little downtime as possible.
We understand this only too well. That’s why we at Hino Australia offer our new Hino vehicle owners a 5 Year Extended Warranty with 5 year Roadside Assist when you purchase your vehicle.
By taking advantage of our 5 Year Extended Warranty you'll not only have peace of mind but also the security of knowing your vehicle will be repaired using Genuine Hino Parts fitted by factory trained technicians.
In addition, your Hino Extended Warranty is fully transferable to the new owner, adding value to its resale.
It simply makes good business sense, and for a minimal outlay, protects your business should the unexpected happen.
When you take delivery of your new Hino truck, you will automatically receive our Hino Roadside Assist package. This simply means Hino covers you whilst you’re out on the road for the same time as your Hino warranty period. It's a free service designed to give you total peace of mind should the unexpected happen. It's provided to all new Hino truck owners no matter if you’re an owner driver or a fleet operator in any transport and logistics industry in which you earn your livelihood.
You can extend your Roadside Assist by 1 to 2 years with the Roadside Assist Extra Package.
Hino Roadside Assist Extra cover can be paid annually or to receive a $50 discount, purchase 2 years.
ROADSIDE ASSISTANCE 24/7
1 8 0 0 6 9 4 4 6 6
Should the truck experience a mechanical breakdown, the Roadside Assist operator will arrange for an emergency roadside service person to come and help get it back on the road again.
Hino Roadside Assist will help the driver change a damaged tyre or wheel using the truck’s own original equipment, however, if the spare tyre or wheel combination is not suitable, a tyre service specialist may be required. Any materials and labour charges they incur must be paid for at the time of the service. Should this not be possible, the truck will be towed to where it can be rectified and the credit card number provided to Hino Roadside Assist will be charged for any costs above the covered entitlements.
The roadside service person will firstly attempt a battery boost to start the truck, however, should they find that the battery is faulty and is still under warranty, they will arrange for a replacement to be delivered and installed. But if the faulty battery is beyond its warranty period, a replacement one may be supplied and installed and must be paid for at the time of service.
Hino Roadside Assist will endeavour to provide diesel fuel to enable a truck to be driven to the nearest diesel supply facility - the immediate supply of fuel may be charged to the driver. If it is not possible or practical to provide diesel fuel, the truck will be towed to the nearest facility.
(Refer: Conditions of Supply - Towing & recovery)
In the event of glass damage, Hino Roadside Assist provides an emergency service or replacement under Hino’s warranty provisions. Should additional labour and parts be provided that are not covered by the Hino warranty, then such costs are to be paid for at the time of service.
If the keys have been lost or locked in the truck, the Roadside Assist service person will attempt to open the truck. However, the driver may be asked to sign an indemnity releasing the service person from any liability should damage be caused by this forced entry. Or if possible, Hino
Roadside Assist will arrange for a locksmith to attend at the driver's expense. The driver will be responsible for any costs over $50 (inclusive of GST) for such instances.
In the event of a hydraulic hose failure or malfunction, Hino Roadside Assist will arrange for a hydraulic service person to rectify or replace any hoses or parts covered by the Hino warranty. However, should any part or labour not be covered under the Hino warranty, then any costs incurred must be paid for at the time of service.
In the event of a breakdown Hino Roadside Assist will relay any messages from the driver to family members, friends or business associates so as to notify them of any possible delays.
An interpreter will be brought on line should the driver need assistance in communicating their details to Hino Roadside Assist.
Should Hino Roadside Assist be unable to get the truck mobile, towing will be arranged. (Refer: Conditions of Supply - Towing & recovery)
1. In the metropolitan area, the truck will be towed to the nearest Authorised Hino Dealer. Should the breakdown occur out of normal business hours, the truck will be stored and delivered to the nearest Authorised Hino Dealer as soon as it is practicable.
2. Caravans and/or any form of registered trailer that is in tow at the time of the service callout, will be transported at the driver’s expense to the same destination as the towed truck.
3. Alternatively, the driver may elect to have the truck towed to an alternate destination. However, the driver must agree to accept any additional towing costs incurred, over and above the Hino Roadside Assist towing allowance.
Hino Roadside Assist with the assistance of the driver will proceed in the management of the incident. This could include advising the driver of their obligations at the scene of the accident, connecting the driver to an appropriate service provider, 000 emergency services, or a vehicle recovery operator. Hino Roadside Assist will remain on the line to ensure appropriate services are being provided.
Hino Service Agreements enable you to budget for one low monthly service fee over the life of your agreement. Now you can budget ahead, pay less for your service and get more out of your business.
All work is carried out by highly trained Hino service technicians, using only Hino genuine parts, filters and lubricants.
We know that no two customers, contracts or operating needs are the same, so we’ve designed two broad levels of servicing care for Hino Service Agreements – Classic Care and Premium Care. The service and price can be customised even further based on your particular circumstances.
|All scheduled log book services||All scheduled log book services|
|Use of only Hino Genuine Parts||Repairs due to fair wear and tear|
|Hino fully trained factory technicians||Use of only Hino Genuine Parts.|
|Hino diagnostic equipment||Hino fully trained factory technicians|
|Hino diagnostic equipment|
|Genuine filters and lubricants||Genuine filters and lubricants|
|Report fault codes||Report fault codes|
|Valve clearance adjustments||Valve clearance adjustments|
|Wheel bearing re-pack||Wheel bearing re-pack|
|Lubricating all joints||Lubricating all joints|
|All consumables and environmental||All consumables and environmental|
|Fan belts and coolant hoses|
When you add up the benefits, there’s no question a Hino Service Agreement gives your business a clear advantage.
*Service offer applies to all Euro 5 models and available only at participating Hino dealerships. These rates are capped until 31 December 2018. On or before 31 December each year, Hino Australia will publish on www.hino.com.au the maximum price for a specified Scheduled Service that will be applicable from, and remain capped for, the following calendar year only. For details on pricing, items not included in the Service Price and for full terms and conditions click here.
^ The 3 year / unlimited kilometre warranty applies to defects in workmanship and materials only, and does not cover fair wear or tear of the part / accessory. The 1 year / 100,000 kilometre warranty applies to defects in materials only, and does not cover defects in workmanship or fair wear or tear of the part / accessory. If the genuine Hino part or accessory is modified in any way, any Hino warranty that may have been applicable to that genuine Hino part or accessory, including but not limited to the 3 year / unlimited kilometre warranty and the 1 year / 100,000 kilometre warranty is voided.